Frequently Asked Questions

Delivery

What are the delivery times?

We ship your orders within 24 to 48 business hours. Delivery then takes 3 to 7 business days depending on your country in Europe.

Do you deliver throughout Europe?

Yes! We deliver to all countries in the European Union as well as Switzerland. Shipping costs vary depending on the destination.

How do I track my order?

As soon as your package is shipped, you will receive an email with your tracking number. You can track your order in real time directly from this email.

Is delivery free?

Delivery is free from a certain purchase amount. This threshold is indicated on our site and may vary depending on current promotions.

Returns & Refunds

What is your return policy?

You have 30 days from receipt to return your item. It must be in its original, unused condition and in its original packaging.

How do I make a return?

Contact our customer service at contact@hs-com.fr, indicating your order number and the reason for the return. We will send you instructions within 24 hours.

How long does it take to get a refund?

The refund is processed within 5 to 7 business days after receipt and verification of your return, to the payment method used during the purchase.

Payment

Is payment secure?

Absolutely. All our transactions are protected by SSL encryption. We accept credit cards (Visa, Mastercard, CB), PayPal, and Shop Pay.

Can I pay in installments?

Yes, depending on the options available during checkout, you can benefit from installment payments via Shop Pay Installments.

Products

Are your products guaranteed?

Yes, all our products come with a 30-day money-back guarantee. Some products also have a manufacturer's warranty.

How do I contact customer service?

Our team is available by email at contact@hs-com.fr. We respond within a maximum of 24 hours, Monday to Friday.